Return & Refund Policy

GROOVE Return & Refund Policy

At GROOVE, we are committed to your satisfaction and provide a clear process for returns, refunds, and cancellations. Please review the following details carefully to understand how to manage your order after purchase.

Return Eligibility and Timeframe

You may request a return for eligible items within 30 days of receiving your order. Returns requested after this period will generally not be accepted.

Conditions for Returns

To qualify for a return at GROOVE, your item must meet all the following:

Be unused and in original condition.
Be returned with original packaging, when applicable.
Show no damage from misuse, improper handling, or unauthorized modification.

Non-Returnable Items

The following products are not eligible for return:

Personalized or customized items.
Digital products and downloadable content.
Clearance or final-sale items.
Items that have been used, installed, modified, or damaged.

How to Request a Return

Start your return by contacting GROOVE at reyuhsebastian@gmail.com. Please provide your order number, the item you wish to return, and the reason for your request.

Do not send any items back before receiving return instructions from us.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us immediately. Include photos and your order details in your message. Retain the product and all original packaging while we assess the issue for an appropriate resolution.

Return Shipping

Return shipping costs are generally your responsibility unless the return is due to a fulfillment error or a verified product defect. In those cases, GROOVE will cover the return shipping fees.

Refund Process

Once we receive and inspect your returned item, GROOVE will notify you whether your refund is approved.

If approved, your refund will be credited to your original payment method within 5-10 business days. Please note your bank or payment provider may require additional time to process the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours of placing it. After this window, cancellation may no longer be possible as orders may have already been processed or shipped.